FAQs

Your Questions Answered

What is your Covid policy?

We are following CDC guidelines: If you have a positive Covid test in the last 5 days, or if you feel ill with what could be Covid, or are running a fever greater than 101˚, please do not come into the clinic; call for rescheduling or advice.

Which Insurances to do you take?

Regence, Premera, Aetna, Lifewise, Uniform Medical Plan, First Choice Health Network, Cigna, United Healthcare, HMA. We also take Medicare and Medicaid under certain circumstances only and Tricare and Kaiser with authorization. If your insurance is not listed we may still accept it. Give your insurance a call and see if we are contracted with them.

What is your new patient procedure?

We typically schedule an intake appointment to review history, medications, and prior medical care. We really appreciate if all your paperwork is filled out before your appointment.

What is your Electronic Medical Record?

We use an EMR called Elation. The patient portal is called Passport. When you schedule your first appointment you will be given instructions for setting up a Passport account. This will allow you to email your provider, request certain refills, receive lab orders and results and more, all on a HIPPA secure platform. If you are a patient at more than one clinic that uses Elation Passport, make sure you toggle to the right clinic, otherwise your message could go to the wrong provider.

What will my co-payment be?

Co-payments vary by insurance so please check with your insurance for specifics. You may not have a copay for some wellness care (like an annual exam) as this is typically covered by insurance.

What is the late policy?

If you are going to be more than 10 minutes late we may need to reschedule to ensure that we can keep our providers on time.

If you are a new patient we need you to arrive early to make sure that your paperwork is filled out. If you arrive on time, but without paperwork done we may need to reschedule.

What is the no show policy?

We often have a long wait time for available appointments. If you no-show or cancel with less than 24 hours notice you may be subject to a $50 fee. If you no show or have a late cancellation more than 3 times you may be dismissed from the practice.

Can I bring my dog with me to my appointment?

Yes! We love when patients bring in their dogs (on a leash, of course). Please be respectful of our resident cat (Timmy).