FAQs

Your Questions Answered

What is your Covid policy?

We are following CDC guidelines: If you have a positive Covid test in the last 5 days, or if you feel ill with what could be Covid, or are running a fever greater than 101˚, please do not come into the clinic; call for rescheduling or advice.

Which Insurances to do you take?

Regence, Premera, Aetna, Lifewise, Uniform Medical Plan, First Choice Health Network, Cigna, United Healthcare, HMA. We also take Medicare and Medicaid under certain circumstances only and Tricare and Kaiser with authorization. If your insurance is not listed we may still accept it. Give your insurance a call and see if we are contracted with them.

What is your new patient procedure?

We typically schedule an intake appointment to review history, medications, and prior medical care. We really appreciate if all your paperwork is filled out before your appointment.

What is your Electronic Medical Record?

We use an EMR called Elation. The patient portal is called Passport. When you schedule your first appointment you will be given instructions for setting up a Passport account. This will allow you to email your provider, request certain refills, receive lab orders and results and more, all on a HIPPA secure platform. If you are a patient at more than one clinic that uses Elation Passport, make sure you toggle to the right clinic, otherwise your message could go to the wrong provider.

What will my co-payment be?

Co-payments vary by insurance so please check with your insurance for specifics. You may not have a copay for some wellness care (like an annual exam) as this is typically covered by insurance.

What is the late policy?

f you are going to be more than 10 minutes late we may need to reschedule to ensure that we can keep our providers on time.

If you are a new patient we need you to arrive early to make sure that your paperwork is filled out. If you arrive on time, but without paperwork done we may need to reschedule.

What is the no show policy?

As a small private practice and in the current economic climate, each appointment is vital to our survival. The appointment spots are also in high demand. Please respect our time as well as the needs of other patients seeking their own appointments. We understand that situations arise, but it would help us tremendously if you could provide at least 24-48 hours' notice when needing to reschedule or cancel an appointment to allow enough time to fill your spot.

You will receive three confirmation messages beginning two days prior to your appointment. Please strive to confirm your appointment in advance. If you can't make it, and if appropriate, there may be the option to change your appointment to a telehealth. Otherwise, please call and reschedule the visit.

Failure to show up for a scheduled appointment without prior notification will result in being charged for the missed visit. The fee will need to be paid prior to scheduling any future appointments.

o Office follow-ups and annual exams: $100

o Procedures $150

Consequences of cancellations and No-Shows:

If you miss three appointments with any combination of our providers within a year, you may be dismissed from the practice.
Patient dismissal is at the discretion of our medical providers.
If you are dismissed from the practice, your remaining scheduled appointments will be cancelled and emergency care will be provided to you for 30 days.

Can I bring my dog with me to my appointment?

Yes! We love when patients bring in their dogs (on a leash, of course). Please be respectful of our resident cat (Timmy).